How do I return my handpiece(s)?
A return shipping label will be included with your order. Use the return shipping label and ship the handpiece back in the same box it came in.
How do I buy?
Just let your A‑dec dealer know you are ready to purchase and be sure to ask about current handpiece promotions. A‑dec Dealer Locator
Whom do I contact if I have questions or technical problems?
We are here to help. Call Customer Service Monday-Friday, 5 a.m. to 5 p.m. Pacific Time. 1.800.547.1883.
What happens if I am late returning my handpiece(s)?
A‑dec will charge for the retail price of the handpiece if it is not returned after your trial period. You will be reminded via email as your handpiece trial concludes.
How do I check the status of my trial package order?
Call Customer Service (1.800.547.1883 ) and have your confirmation number handy. If you misplaced your confirmation number, we can resend your order email.
I have lost my UPS return label to ship the product back to A‑dec. How do I get a new label?
If you have misplaced your UPS return label please call Customer Service at 1.800.547.1883.
Call us Monday to Friday, 5 a.m to 5 p.m. Pacific Time.
Or send us a note anytime.
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